We Aim To Fulfill and Get Your Order Shipped Out Within 7-10 Business Days of The Initial Placement. However, Custom Units/Wigs or Other Custom Orders are Subject to Taking Longer, As They are Being Customized To Your Request. Dy's Hair Dynasty Normally Ask For 14-21 Days Time Frame On Custom Units. If There Are Any Delays, We Will Notify You As Soon As Possible Of Them And Keep You Informed Every Step Of The Way. Before Shipping Your Order, We Prepare Your Package Thoroughly To Ensure Each Customer Is Receiving The Correct Order. You Are A Priority At Dy's Hair Dynasty. So Meeting Your Expectation First Is What We Strive To Do. If For Some Reason You Have Not Received The CORRECT ORDER We Will Exchange Your Product, If That Is The Case. Please Send Us A Detailed E-mail Of What Is Missing Or Incorrect, and We'll Then Review Your Order And Make The Changes To Correct It. If There Is A Need For Exchange, You Will Receive A Prepaid Label For Return. So The Cost Of Shipping The Product Back Is On Us. Just Another Way We Work Hard To Serve You. Thank You In Advance For Being A Valued Customer!